How MoraySmart handles your information
MoraySmart only needs a small amount of information to answer questions, process orders, support warranty requests and help with product selection. We keep the policy simple and practical so customers can quickly understand what is collected and why.
Name, email, phone number, WhatsApp and order details when you contact us or place an order.
To provide quotations, order updates, product support, warranty help and cooperation follow-up.
We do not sell customer contact details as a business model and we do not need extra information beyond support needs.
info@moraysmart.com · WhatsApp +86 18629690161
Information you share
When you contact MoraySmart, subscribe to updates, ask for a quotation or request datasheets, we may collect your name, email, phone number, company name, country and the product details you send us.
How it is used
We use this information to reply to questions, prepare quotations, share manuals or datasheets, support installation and handle after-sales communication. We may also use it to improve our product pages and internal support process.
Security and access
Access to customer information is limited to people who need it for sales, support, logistics or factory cooperation. We use reasonable internal controls to reduce unnecessary access.
Common questions
Can I ask to update or remove my contact details?
Yes. Contact us and we will help review the request where it is practical and legally allowed.
Do you use WhatsApp for support?
Yes. WhatsApp is one of our direct support channels for product and cooperation questions.
Do you collect payment card details on this page?
No. Payment information is handled through the checkout or payment provider, not by the contact page.
Need support from MoraySmart?
Email info@moraysmart.com or WhatsApp +86 18629690161 for order, model selection and cooperation questions.
