Returns and refunds for MoraySmart orders
We want buyers to feel clear about what happens if an order arrives damaged, incorrect or unsuitable. This policy is written for a manufacturer-led store with product selection, technical support and warranty follow-up.
Please contact us first with your order number, product name and issue details.
If the item arrived damaged or incorrect, we will review the case and support a suitable resolution.
Many product questions can be solved faster with setup help, so contact us before returning a product.
info@moraysmart.com · WhatsApp +86 18629690161 · No.41, Zhangba 5 Road, Hi-Tech Zone, Xi'an, Shaanxi, China
Start with support
For smart tank sensors, valves and application products, many issues are caused by wiring, network setup, installation height or model selection. We recommend contacting MoraySmart first so we can try to solve the problem quickly.
Return review
If a return is appropriate, we will explain the next step based on the product condition, order status and reason for the request. Items returned without prior contact may delay the review process.
Warranty follow-up
MoraySmart products include 1-year warranty support for normal use. Warranty support is separate from any return review and may involve troubleshooting, replacement parts or other practical assistance.
Common questions
Can I return a product after opening the package?
Please contact us first. The answer depends on the product condition and the reason for return.
What if the sensor does not match my tank?
Send the tank type, medium, range and installation photo. We will help check whether a different model fits better.
Do you offer warranty support?
Yes. Normal-use MoraySmart products include 1-year warranty support.
Need support from MoraySmart?
Email info@moraysmart.com or WhatsApp +86 18629690161 for order, model selection and cooperation questions.
