How MoraySmart handles shipping
MoraySmart ships factory-direct products to global buyers, distributors and project customers. Delivery time depends on product family, order quantity, stock status and destination country.
Orders are prepared by the MoraySmart team and shipped from the factory or warehouse route available for the order.
Product type, customization, quantity, address and customs handling can all affect delivery speed.
We may confirm the model, cable length, plug type or application details before dispatch.
info@moraysmart.com · +86 18629690161 · No.41, Zhangba 5 Road, Hi-Tech Zone, Xi'an, Shaanxi, China
Order processing
After an order or quotation request is confirmed, we prepare the products, package them carefully and check that the selected model matches the intended use.
Tracking and communication
When tracking information is available, we share it with the customer. If a delivery issue appears, contact us with your order number so we can check the status.
Special projects
For OEM, ODM or distributor orders, shipping may follow a separate schedule. We will confirm the delivery plan during quotation or order review.
Common questions
Do you ship internationally?
Yes. MoraySmart supports global buyers and cooperation orders.
Can you confirm the right model before shipping?
Yes. Send the tank type, medium and target range and we will help confirm the model.
Can I request a custom package or cable length?
For suitable products and quantities, custom discussion is possible before shipment.
Need support from MoraySmart?
Email info@moraysmart.com or WhatsApp +86 18629690161 for order, model selection and cooperation questions.
